Last Updated: May 21, 2015
All of our custom orders are made in the order that they are purchased in. Our lead times can change day to day. Sometimes, our wait times do go longer than expected because of this. We make everything in the order that it is purchased in to be fair to everyone.
CURRENTLY WE ARE 12-14 WEEKS OUT ON CUSTOM ORDERS.
Orders & Payment
Because of the high demand for our work, we have a wait time on our barn wood pieces. We make everything in the order that it is purchased in to be fair to everyone.
You can purchase a listing through Etsy using PayPal or a credit card. If you;d like something custom made, we can make a custom listing to purchase. Click here for contact information.
Once you place an order, we will make the piece for only you. If you decide that you no longer want it, and we have NOT started making it yet, your money will be refunded in full. If we have started it and you’ve decide you no longer want it, we will refund 75% of the purchase price.
Once we are finished with your custom piece, we will send you pictures to get your approval before an item is shipped. If you would like any changes done to it, please let us know before it is shipped.
We do not charge any tax unless you are in the state of Missouri.
Most of our pieces have free shipping. For large orders of 8 pieces or more, we will offer discounts on top of free shipping if asked.
- Etsy listing for full amount using PayPal or a credit card. For large orders, we can take half the total amount as a deposit and the second half before a piece ships. Items will not ship until full payment is made.
- We can take Visa, MasterCard, Discover and Amex over the phone.
- PayPal invoice
- We prefer not to except checks or echecks. If you do pay with one of these, your order will wait to ship for 10 extra days until the check clears our bank.
We will be available to answer phone calls, email or texts Monday – Friday between 9:00-5:00. If we have spare time off hours, we will try to respond to emails.
The free shipping is only for the 48 states. Hawaii and Alaska will be more for shipping.
We would be happy to ship anywhere in the world. However, you will need to pay for the shipping, duties and taxes on your end.
Items under 100 lbs with ship through the US Post Office or UPS. Items over 100 lbs or multiple pieces with be shipped through a freight company. The freight companies that we primarily use are R&L freight, Roadrunner Freight, Saia, Estes. We have more companies avaliable. However, they usually are more expensive.
We will have to have a phone number for you to give the freight company. Freight shipments will be taken into Springfield MO and dropped off at the freight terminals in order to save the customer money.
Freight is taken to Springfield on Tuesdays and Thursdays. Since the freight is taken in on an open trailer, it is weather permitting. If it is raining, it will go in the next nice day.
The pallet will be covered in cardboard, stretch wrap and tied down to custom pallets made to fit each shipment.
All freight is curb side delivery.
We will send it to a home or business address.
The drivers are not allowed to bring it into your home due to liability issues.
Please understand that once an item ships, we do not have any control over the shipping times, especially when it ships freight or out of the country.
Accepting Freight Shipments
Once your pallet arrives at your local terminal, The freight company will call you to set up an appointment for delivery. Once it arrives, the driver will ask you to sign a receipt.
*** Along with your name, please write SUBJECT TO INSPECTION or, ANY DAMAGE THAT YOU MIGHT SEE. THIS HAS TO BE NOTED.****
If you only sign your name and the pieces are damaged, the freight company can deny the claim. Your signature is their proof that it was fine when they delivered it.
The delivery drivers are NOT allowed to open the package. They can not re-wrap it be held liable for it.
If for some reason you refuse a shipment and it was not damaged, you will be charged for the freight cost to send it back.
If a freight shipment was not make damaged upon delivery, we only have 5 days to file a claim. If something arrives damaged, please let us know as soon as possible and we will need pictures of the damaged items.
The shipping company might need to contact you as well as look at the items and shipping supplies. We will work with you on a case-by-case bases to come up with the best plan to either fix or replace it. If we need to replace it, you will need to wrap and prepare the broken item to be returned.
You are welcome to pick your pieces up in person at our workshop. If we deliver it to you in person, it will be $.60 per mile.
Refunds & Exchanges
If you are not satisfied for ANY REASON please e-mail at your earliest convenience.
If you purchased a ready to ship item and would like to return it, we will refund 75% minus the shipping cost, of the purchase price.
If we made the items just for you, they are non refundable.
If, it was not a custom made piece and you would like to return an item, you will need to pay for shipping back to us. Once it’s received, we will refund your money if it able to resold-able.
Your feedback is highly valued and appreciated but please be gracious and contact us to resolve any issues. We do our best to earn a 5 star rating but If you feel that there is something we can change to do better please let us know before you leave a lower rating.
We will stand by our work and want to work with you to resolve any issues that you may have.
Additional Policies & FAQs
We will no longer work 18 hrs a day, 7 days a week building things and answering emails. We will also be taking barns down on Saturday and taking Sundays off as well. This may cause even longer delays and we are sorry. After 3 years working this much, with only a day off every few times a year, we physically and mentally can no longer work these long hours.
Please understand that all of our custom orders are made in the order that they are purchased in. Our lead times can change day to day. Some times our wait times do go longer than expected because of this.
We love making custom orders for people. We hope to have the opportunity to work with you as well.
Thank you so much,
Jeff and Laura